At Eternal Labs, we are committed to providing a professional and transparent customer experience. Please review our refund and return policy below before placing an order.
Due to the nature of research products, all sales are generally considered final once an order has been processed and shipped.
If your order arrives damaged, please contact our support team within 48 hours of delivery and include photographs of the damaged package and products.
If you receive an incorrect item, please notify us promptly so we can review the issue and determine an appropriate resolution.
Orders may only be canceled before fulfillment begins. Once processing or shipping has started, cancellation requests may no longer be possible.
Shipping delays caused by carriers, weather events, customs procedures, or circumstances beyond our control are not eligible for refunds.
If you experience an issue with your order, please contact our support team and we will review your request as quickly as possible.
For refund requests, damaged shipments, or general order inquiries, please contact our support team.
eternallabsaus@gmail.com
